Your questions, answered

An Accredited Service Provider (ASP) Level 2 is an electrician authorised by Ausgrid to work on the network side of your electricity supply - poles, overhead services, underground services, metering, and disconnection/reconnection. Only ASPs can perform this work and issue the paperwork needed to close out the job with Ausgrid.

If the work involves your pole, service line (the cable from the pole / pit to your house), consumer mains, main meter, or any disconnection from the network, you need a Level 2. Anything inside the switchboard and beyond - outlets, lights, circuits - can usually be done by a general electrician.

It usually involves specialist equipment (EWPs, crane trucks), direct coordination with Ausgrid, outage planning, and certified paperwork. It's also higher-risk live work. We keep our prices transparent and fixed after a free on-site inspection.

If the pole is on your property, it's a private pole and you own it. Anything on the street / network side is Ausgrid's.

Ausgrid expects property owners to inspect private poles at least yearly, particularly before bushfire season and after major storms.

Hardwood poles typically last 25-40 years. Steel poles often 50+ years. Coastal zones can shorten these timelines.

Your retailer is the official driver, but the physical installation must be done by a Level 2 ASP. We can liaise with your retailer on your behalf.

Power is off for around 30-60 minutes; total attendance is usually 1-2 hours.

Yes - a bi-directional meter is required to record export. Without one your feed-in tariff can't be paid.

A formal direction from Ausgrid requiring you to fix an electrical defect on your property. Usually issued after a routine inspection, post-storm, or following a safety audit.

Most defect notices give you 21 days to fix the defect. Red stickers are shorter - book a Level 2 immediately.

Ausgrid can disconnect your supply. Avoid this - book a Level 2 electrician the day you receive the notice.

Yes. On-site quotes are free with no obligation.

Fixed. We inspect first, then give you a fixed price in writing.

Our standard rates apply during business hours. After-hours and weekends attract a transparent surcharge which we tell you about upfront.

Standard jobs typically within the week. Emergencies and red-sticker defect notices we prioritise to same-day or next-day.

Yes - Gosford to Budgewoi and everything in between. Remote rural areas may have a small travel component.

Yes, 24/7 across the Coast.

A Certificate of Compliance Electrical Work. It's the document that certifies your job is compliant and notifies Ausgrid and your retailer. We issue one for every job.

Yes - especially for switchboard and mains work. We supply everything in a single email pack.

Of course - available on every quote and invoice.